Terms & Conditions Summary

By ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at 13 The Warehouse, you warrant that you are at least 18 years old or have parents’ permission to buy from us.

All personal information you provide us with or that we obtain will be handled by 13 The warehouse as responsible for the personal information.

Events outside 13 The warehouse’s control shall be considered force majeure.

The price applicable is that set at the date on which you place your order.

Total order cost and post fees are recognized before confirming the purchase.

Card information is transmitted over secure SSL encryption and is not stored.

13 The Warehouse reserves the right to amend any information without prior notice.

Terms and Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Refund Policy

13 The Warehouse must be notified within 7 days of delivery if there are any missing or damaged items, items will be either refunded or replaced at our discretion following the return of damaged items. In the case of fabrics where a customised length has been cut it is therefore a customised item and as such non returnable without the express permission of 13 The Warehouse. No goods delivered against a customer’s order can be returned or exchanged in part or whole without prior notice and written agreement,  in which case the cost of returning the goods must be paid in full by the customer and goods will only be accepted subject to inspection,  in perfect condition and in their original packaging. In the unlikely event that an overpayment is made in error the amount overpaid will be refunded in full.

Returns Policy

If you have changed your mind and want to return the item, we will give you a full refund or exchange provided the goods are returned to us in an unused and saleable condition within 10 working days of purchase.  For hygiene purposes earrings are non returnable. Return postage will be your responsibility unless the item is faulty. We cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach us.  

Please send your return to:

13 The Warehouse Ltd

Queen Street



Please make sure you have a certificate of posting from your post office.

We can only refund the card or paypal account you originally used for payment. Please note sale items must be returned to us within 7 days for a refund. After that they can only be exchanged not refunded.

Personal Information

All personal information you provide us with or that we obtain will be handled by 13 The Warehouse as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, and update you on your order. The information you provide is only available to 13 The Warehouse and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request 13 The Warehouse to delete or correct the information held about you. By accepting the 13 The Warehouse Terms and Conditions, you agree to the above.

Force Majeure

Events outside 13 The Warehouse control, which is not reasonably foreseeable, shall be considered force majeure, meaning that 13 The Warehouse is released from 13 The Warehouse obligations to fulfil contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.


All products remain 13 The Warehouse property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognised before confirming the purchase. If you are under 18 years old you must have parents’ permission to buy from 13 The Warehouse.

All transfers conducted through 13 The Warehouse are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Local Taxes

Please note that all sales include VAT.


13 The Warehouse uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, cannot contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: “Session Cookies” and cookies that are saved permanently on your computer.

The first type of cookie commonly used is “Session Cookies”. During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A “Session Cookie” is never stored permanently on your computer and disappears when you close your browser. To use 13 The Warehouse without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On 13 The Warehouse we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Additional Information

13 The Warehouse reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, 13 The Warehouse has the right to cancel the order and refund any amount paid in the best way.

13 The Warehouse will also notify the customer of equivalent replacement products if available.

All enquiries: info@13thewarehouse.com

Tel: 01524 401600